Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.1  
Friendliness
3.7  
Overall Experience
3.4  
Price
4  
Quality of Work
3.7  

Dealer Reviews

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Overall Rating

1.3  

1   Customer Service
1   Overall Experience
2   Price

Worst car buying experience ever!

By kimdol13 on 8/14/2019 at 11:37 PM. Helped by Bailey, John, financial guy.

Had been dealing with them by text and phone for a few days. We were told there were no issues with the vehicle and the financing was all lined up. We had the assurances of the manager, Steve, since we were driving from almost 4 hours away. We were also speaking with Bailey. We got there and Bailey went to get the keys and told me the driver's side strut had an issue but they would fix that. This was obvious while test driving. The shocks were also bad. We know how a Cadillac Escalade is supposed to ride and that wasn't it. The other issues were: Neither front seat had functioning heating or cooling features, the middle back seats did not have a functioning heating system. The seat adjustment on the driver's seat didn't work to raise either the front or the back of the seat. We could hear the motor work but it wasn't doing anything. These issues were on our must have list. I couldn't even drive it with the seat so low and my taller husband had issues as well. Bailey assured us the seats and motor were an easy fix and probably were. Bailey also assured us again that they (the dealership) would take care of the strut issue. We never saw Bailey after that. We sat with "John" and it took him forever to call his parts department to find out when they could fix the issues for us. Then John told us we had to pay for the repairs, adding another $2200.00 to the cost of the vehicle and our payments would be $115.00 to $165.00 a month more than what was discussed before we arrived. We left to talk it over and decided to go ahead and let them fix the vehicle and we found the extra money in our budget. We arrived back at the dealership and informed John. We asked what the complete terms were going to be but he would not tell us, just started getting us to sign papers and said the vehicle had to be purchased before they could arrange for repairs. We requested the repairs be complete in two days so we could pick the vehicle up on another trip there. John told us that if the repairs couldn't be made by the time we requested, he could arrange someone to drive the vehicle to us. We finally got to the actual "finance" guy and he wanted us to sign more papers and my husband finally got thru to him that no one had showed the financing term yet. He told us to sign some more papers and then he would show us. Forget that. We finally were given the terms and nothing was what was discussed prior to our arrival. Add to that, he was talking down to my husband about certain financial arrangements. My husband had had enough. He said we weren't taking the vehicle. The finance guy asked us why we wasted all of his time if we were just going to forget the deal. Hubby hadn't decided until right then to not take the deal. Just too many red flags with these people and we didn't trust that the repairs would be done on time or that whey would actually deliver it to us if the repairs weren't done by the requested time. We're reasonable people. This had become unreasonable. We spent 4 hours there doing something that should have been completely ready and finished in an hours time. I would not recommend this business to anyone at all. We still don't know what happened to Bailey. She probably got in trouble for telling us they would fix something they wanted us to pay for. Either way, we have a newer , lower mileage vehicle with much better terms and the monthly payment we wanted. Bad, bad experience.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

A lousy dealership and a lousy experience

By Gazilions on 8/7/2019 at 8:28 PM. Helped by Anna, Brian, Sales, Parts and Service staff. Oh, and lousy receptionists..

I realize you have many choice when it comes to purchasing a used vehicle. I can't reach some of you but I can reach a few - maybe enough to impact their lousy business. My mother purchased a car Mid June '19. She is 82 years old and this was a major, last auto purchase for her. The sales associate was new, completely ignorant of the ins-and-outs of Mtn 153 business, but the higher-ups just let her go to it. In all honesty, I have to say that the BUYING experience (under the circumstances) was straight-forward, quick and easy. Mtn 153's customer follow-up absolutely SUCKS! Or I should say, there is NO follow-up. At the purchase time, my mother was promised a FACTORY manual for a 2016 Hyundai Accent to which the finance manager/person agreed to, on recorded camera and sound and wrote it on the DUE TO CUSTOMER form. Also, one of the hubcaps (2, actually) were missing so we made sure that there was a DUE item in the paperwork that included the hubcap. I was told that the items would be in in one week and we could pick them up. I have called EVERY week (multiple times during several weeks) as to the status of the items DUE my mother. In all that time, I couldn't get a manager of ANY sort - parts, service or sales - to take my calls. Only one of the 8 receptionists who simply want to know if you are calling about their daily specials. For almost 8 weeks they have 'relayed' to the phone recep that, "oh, we're working with Hyundai to get it" or something to that effect. The managers, after the sale, will not - and I don't mean ever - follow-up with a customer (me). About 1 week ago, I got a call that the hubcap was in. I went to Mtn 153 to pick it up and was told that it is at their parts department a mile down the road. I drove there and was told by the parts employee that the hubcap was at the sales office. I drove back again to the sales office a mile up the road and was handed a boxed hubcap. No apologies. No pleasantries. No "thanks for being our customer." Just handed me the hubcap. Oh, and said, "we're working with Hyundai on getting the driver's manual." When I got home and went to put the hubcap on the vehicle, to my surprise - IT WAS THE WRONG HUBCAP! I again called the dealer. No one from parts would help. No one from sales would help. The sales manager would not speak to me again, but relayed to the receptionist to tell me, "oh, we found the correct hubcap. It's here at the sales office." Almost 8 weeks has gone by and there is NO JOY or satisfaction in customer care or follow-up with this dealership. I might add - we live over 30 miles from the dealership and their constant "go here, go there, it's here, it's there" games and attitudes is costing us ridiculous time and money and gas. Like I said, you have many choices in Chattanooga to purchase a used vehicle. If you want a good customer experience as well as proper and at least 'interested' and thankful for your business, go ANYWHERE else than Mtn 153. I assure you, you will regret the experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service cars and team!

By Ali9092 on 7/8/2019 at 2:43 PM. Helped by Logan, Shawn,.

The team at Mtn. View 153 did an excellent job helping me and providing quick service. Logan was the gentleman who helped me, he was very polite and defiantly made sure I left with a vehicle I really liked. Costumer service was 10/10! They took my trade in with no problems and set me up with everything I needed. Every one there was welcoming and you really feel like they care about their costumers. Lots of great car available as well! I will certainly be referring people to Logan and coming back Mtn. View 153 any time I need to car shop!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price

Slimy Business Practices

By jessi on 3/29/2019 at 4:09 PM. Helped by Logan.

My husband and I purchased a vehicle a few weeks ago. I am giving this dealership a two because the salesperson we worked with was so knowledgeable about the product, which is understandably difficult when you are in the used car business and never know what will be on your lot. However, from the moment we were turned over to the Finance Manager, things went downhill fast. After letting us know we were being videoed, he very loudly tried to hard sell us on every warranty option under the sun. That is his job. Fine. But, he would not tell me what my payment was or my rate on the loan or whom I would be financing with until we decided on a package, making me feel that without purchasing a warranty, I was not going to be given the best deal. Finally he left the room " to find a coupon" which a completely absurd statement in this digital age. I told the camera that I did not appreciate the hard sell and it was as if a totally different person came back into the room. For one, he talked at a normal volume. Second, he admitted we did not need it and we could move on to signing. I should have written my review then, but I did not. And good thing I didn’t because the hits just keep coming. Yesterday I was called by their service department, not with an offer of maintenance, but confirmation of a prescheduled appointment for routine maintenance. No sir! You should ask for my business, not try to trick me into showing up. Today I got a call from a warranty company that again, was confirming my business, not asking for it. I am over it! This is a very slimy way to conduct business. Never again!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

How to care for you’re customers? NOT?!

By Cody Morse on 3/27/2019 at 9:37 PM. Helped by Craig, Brandon, John.

I bought my 2015 jeep grand Cherokee in November 2018 I’ve had this jeep for going on 4 months now within those 4 months I’ve had an engine light come on I’ve had my back up camera go out I have had my radio freeze up and not work anymore I have sitting water in my dashboard. Where when it rains my floor bored eats covered in water. I took my jeep into get their service department to investigate all these issues and my Jeep was there for 1 week and a half. Service advisor Craig never once called me updated me I tried to call their service department multiple times never got any feedback I got a hold of him one time and all he could tell me is that they can’t duplicate any of the issues except for the reason the engine light was on and they were on a back order for a part from Chrysler. Craig suggested I call sales and talk to them. I talked to one of the managers down there named John who was extremely disrespectful and would not listen to any of the issues that I was trying to express to him he kept cutting me off and then insured me that he was going to call the service department to talk to him about this issue and get back with me when John called me back he’s basically told me that there’s nothing that they can do he was going to try to get with the service manager and see what they can do John never called me back. Then when I called 2 days later to speak with a manager I spoke to Brandon who then had John call me back. During this conversation John was having a conversation with somebody else while we were on the phone would not listen to any of my concerns of the issue again rudely interrupted me multiple times. Then make the statement that I threatened him? He would not tell me who his manager was so that I can take it to the next person. He told me that he is the manager and that he is the only person I can talk to? Yes Mountain View did put me in a rental and then wanted to state that I should be thankful that they put me in a rental when that is probably the rudest comment that they could make because I bought a car from them and they should put me in a rental if mines in the shop and I’ve only had the car for 4 months. I am just mine blown how the service department can be so dysfunctional. How a sales manager can be so rude and disrespectful and talk to anybody the way that he talk to me? On top of all of this when I go to pick up my jeep the inside of my jeep is filthy I have no gas left in my jeep. And I paid $100 deductible for me to get my car and nothing fixed and my engine lights back on. I will never do business with this company again. I hope that the owner of MTN see this because after this I don’t see how they can tell people that they care for their customers? I DO NOT RECOMMEND THIS COMPANY.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Dan123 on 3/9/2019 at 11:32 PM. Helped by Erin Roberts.

I have just purchased a vehicle from Mtn view today, they were all helpful and professional. This place is the best with prices and the best staff I have ever came across at a dealership. I look forward to coming back I highly recommend anyone to come to Mtn View if you are considering finding a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommended!

By TMH21319 on 2/14/2019 at 7:18 PM. Helped by Jace, Kassie, Sean (not sure if spelled correctly).

Honest, caring and helpful. I do a lot of research and shopping when I'm ready to but an automobile. I've bought five of my last six vehicles from Mountain View @ 153. The only reason that I didn't buy all six is because they didn't have what I wanted at the time. Jace and Kassie are approachable and very easy to deal with. Their vehicles almost always represent a good value.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant car buying experience

By ron on 1/6/2019 at 12:14 AM. Helped by Bailey & John.

Bailey made this car shopping experience very pleasant. We found the perfect car at a great price! We will recommend this dealership to anyone looking for a car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Death of a Great Dealership

By ICEman9007 on 1/5/2019 at 5:03 AM. Helped by Brent.

Very disappointed in new management and sales personnel. This was a great place to get a good reliable used car at .a fair price. Now after my experience it appears the changes have taken the dealership back to the old pushy slime ball used car sales person tactics. I had 3 great experiences in the past purchasing vehicles there, but unfortunately that has come to an end. My advice is to avoid MtView153.It’s a shame they won’t even post cars sale price. Salesman kept asking what my car payments are now . I didn’t volunteer the information so he replied that since I had purchased my car there he would just look up the payment. What does that have to do with sales price. Avoid any dealings with Brent, he’s unethical.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
3   Overall Experience
3   Price
1   Quality of Work

Typical used car lot feel and shady business practices

By FordF150 on 11/27/2018 at 3:01 AM. Helped by Landon.

Purchased a truck on black Friday and lot did not honor their 500 dollar gift card for every purchase. Sales man was fine, finance guy was rude and only interested in selling gap insurance and extended warranties. He stormed out of the office saying he couldn't sell me the truck with out the addons. Shady high pressure tactics to try and get more commission from the sale. Really sorry he ruined my view of the lot.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Found my specs

By RhiannonPelton on 11/26/2018 at 11:05 PM. Helped by Steven Lawhorn, unknown financing guy, 1 of the sales managers.

Great help finding me a used vehicle that met my very specific specifications! They wouldn't budge on their doc fee, but lowered the purchase price by half of it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely, Helpful, Positive fun people to buy a car from!

By Jeep101 on 11/20/2018 at 11:54 PM. Helped by Bailey.

I have never bought a car from someone so helpful and friendly! Bailey was by far the best sells person I have ever seen! She was helpful, understanding, and just a positive person! I recommend anybody to go to Mountain View at 153 and asked for Bailey!! SHE ROCKS!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By MONICA L WARREN on 11/19/2017 at 1:40 PM. Helped by Olivia, Logan, Randy.

Friendly and honest staff. Thanks so MUCH Olivia, Logan and Randy. We are enjoying our 2015 Smart car. We will definitely encourage our family and friends to come see y'all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don't let a a few bogus reviews put you off!

By JoshM on 4/10/2017 at 9:16 AM. Helped by Jace, summer.

After many recommendations, we finally got around to doing business with mtn view 153. It wasn't originally in our game plan to get my wife a new car, we had been looking for myself, but the 2014 Buick they had was priced almost 4,000 below blue book! My wife had been dying to get in one and after test driving one myself we had to go see the one there. Well immediately we saw it was a great car. They also offered far more for our trade in then we ever expected. We worked with Jace, he was great. They had everything worked out for us and moved extremely quick for a Saturday afternoon. Want a great car, no pressure buying, great salespeople, head on over to mtn view 153! You won't think twice!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

have checked out

By odman on 3/23/2017 at 12:51 PM. Helped by randy jones, grasshoper,jeff.

if I had it check out first by a mechanic I probably would not purchased it. my eyes were deceived and it was just fixed enough to get it sold.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Church Van Attempt To Purchase

By disatisfiedcustomer on 2/6/2017 at 10:43 PM. Helped by sales manager.

My dad saw a church van in the parking lot of Mtn View at 153, called and asked if we were still looking. Took a picture of the price on the window which was $18, 995. People from my church went down to look and the price on the window was $22,995. I called the Sales Manager and her replied that $18,995 was never the price and that my dad must have been at wrong dealership. I told my father who went back to the dealership and found the salesman he had talked to who ADMITTED to writing the $18,995 on the window BUT the OWNER came by and said they were not selling it for that price. No need to give me false information, just be honest. This was for a non profit church use. I will make sure and tell everyone about my experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Stephanie423 on 10/2/2016 at 1:27 PM. Helped by Randy.

No pressure but I came in there wanting to spend a certain amount and they made it work! I also came in with 3 kids and they were so nice and really went out of their way to make sure we were taken care of and comfortable. We came in with a preapproved loan and were in and out in an hour! Best experience with a dealership so far!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Junk cars

By Unhappy on 9/14/2016 at 9:50 PM. Helped by Randy.

They sell junk cars at high prices. They are out only for the almighty dollar. Don't buy here!!! The management is rude and ruthless.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Wonderful Service!

By Newchevymomma on 9/4/2016 at 2:51 AM. Helped by Randy, DaCoda.

I'm afraid people who are satisfied don't review like some of the unhappy folks do... let me change that! I had a WONDERFUL experience at Mtn View at 153! Randy and DaCoda treated us right from the moment we walked in until the moment we drove away in our new car! They were upfront and extremely knowledgeable! I will definitely do business there again!

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
2   Overall Experience
1   Price

Friendly, but over priced by Kbb.com & nada.com

By Ram Man on 1/22/2016 at 3:52 PM. Helped by Randy.

Good selection, friendly staff, but every vehicle we looked at was $2-3000 more than it should have been. On top of that they hit you with a big doc fee. They are just like the other dealers, only in it for the money. They use edmonds, truecars, and other inflated sales tactics to prove their price is reasonable, but if you look at kbb or nada's clean trade prices, they have that or less in each vehicle. Go to a reputable dealer and buy certified preowned. At least they will stand behind their vehicles and give you a better price than sticker.

I would not recommend this dealer.

Taryn Wheeler 
423-757-6493 - twheeler@timesfreepress.com
Zachary Wilson
423-757-6519 - zwilson@timesfreepress.com
Monday-Friday (8am to 5pm est)
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