Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service; car purchase

By Seren on 2/17/2019 at 10:15 PM.

I had initially come in with the intent to look at the stock, but I left with a Kia Soul! Romero listened to what I was looking for and my budget and helped me go through a few vehicles that would work best for my budget and what I needed. I've been researching crossovers, and dealerships and used car options for about two years. I went with Kia of Chattanooga due to their high ratings and on-site service department. I opted for a certified pre-owned Soul with warranty, test drove it, and really enjoyed it. It fits all my needs and wants. Romero and the staff at Kia made it possible for me to leave with it just a few hours later. Clyde was very transparent and up front about fees and add-on services. We discussed each one and I was able to get the ones that work for me and still keep a comfortable monthly payment.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

A no nonsense dealership.

By SWHARTLEY1025 on 2/17/2019 at 10:12 PM.

I knew what car I was looking for when I walked in, but I was open minded to the salesman for the features I wanted. He agreed the optima was the car for me due to comfort, safety, and style. This was as quick and painless as a car buying experience could be. I was in and outta there in no time. I would have been out faster if I wasn't talking football and family for as long as I did. Juan Salazar, the salesman had no intention of talking me into something I didn't want or couldn't afford. I was impressed. He definitely earned a repeat customer for the next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire Purchase

By d.jones1977 on 2/17/2019 at 1:06 PM.

Purchase if a new set of tires. Took about 1.5 hours and they washed my car. Good waiting area with Wi-Fi, and plenty if snacks

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very good experience

By TRUCKER1107 on 2/16/2019 at 8:22 PM.

Very pleased. Sales and finance took the time to answer questions without pressure to buy. Will definitely recommend them to anyone. Very satisfied with the overall experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best ever

By DEBOLDHAM7 on 2/16/2019 at 7:46 PM.

I was able to make an appointment On the day I requested. They were prompt greeting me and introducing themselves and had my car inside several minutes before my appointment time. They kept me updated on their progress. My car was even washed for free! I wish I could remember all their names so they could get special recognition.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

First New Car

By CBROWN135 on 2/16/2019 at 1:44 PM.

Pierre was great, he went above and beyond to work with us. You will have to watch the finance guys they wanted us to pay a much higher interest rate than we had to....we told him no we would go somewhere else and then he found a better deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By rgray97 on 2/15/2019 at 8:26 PM.

Great experience. I was kept in the loop as to what was going on with my vehicle. Nice comfortable waiting area. Has a retro packman game.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replace headlight

By JINGRAM4664 on 2/15/2019 at 3:27 PM.

The best service department by far. Robert Painter is the best. Efficient and helpful. I buy Kia for it's dependabllity and the service department. Robert Painter

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Kiakoup2012 on 2/15/2019 at 3:07 AM.

Great service enjoyed the people that work there they r freindly just like family everytime i need service they would get me right in when i need it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia service

By HUSKEYRICHARD_ on 2/15/2019 at 2:17 AM.

Outstanding service department ! Professional, friendly, and customer first attitude. Love the friendly call to remind that it’s time for my next service. It has been the best service I have ever had at a dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delightful

By JavaGirl on 2/15/2019 at 1:51 AM.

My friend and I had a successful car hunt with Craig on Saturday. Monday, back with my husband for his approval was also very good!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most helpful service I've ever received

By jessihelton on 2/12/2019 at 10:36 PM. Helped by Jeff Middlebrooks.

As soon as we got out of our car Juan Salazar was so kind and helpful. He walked us around the lot as we told him our budget. He was very honest with the information of which cars would be in our price range. He showed us all the cars that fit our price range and size accommodations. When taking our information he was so friendly and understanding. He really took his time to help and get the best deal we could get. When test driving the car Juan made sure to show us and test out every feature possible and it was a lot of fun! He was such a delight to be around. He even helped me pair my phone to the radio which was great. I feel like Juan really gave a beautiful effort to send us home in the car we loved. When getting our paperwork and such filled out Jeff Middlebrooks was amazing. He explained every detail very well. The following Monday when I was having to call and make sure we had everything situated Jeff and Juan made sure we sent and they received all the necessary paperwork. Jeff even helped contact my insurance company to get all our information trans ponded correctly. That was a huge help on my end. I definitely made a great decision by choosing Kia of Chattanooga, and we got very lucky getting Juan and Jeff! We will for sure be referring all our friends and family to you all. Thanks so much it really means to world to my family to have this new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By sandrider on 2/11/2019 at 5:36 PM.

it’s been the best experience ever with a dealership. i appreciate everyone that has made this experience so wonderful. i felt so appreciated and taken care of a customer. thank you so much!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Joseph on 2/10/2019 at 3:00 PM.

Craig was great to work with. He made sure all of our needs were met and went above and beyond to make sure we were taken care of. We look forward to doing business with him again. They had a great selection of cars with a bunch of different load outs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As always my KIA dealership is the best.

By EVANSP94 on 2/10/2019 at 3:44 AM.

They are always friendly and efficient. The best around this area. It’s a friendly clean atmosphere and the service is great. I have been dealing with them since 2011 and would not go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Libby on 2/9/2019 at 9:52 PM. Helped by Can’t remember names but everyone was great.

Very kind very helpful made sure I was happy with my decision . He also was very above and beyond what he had to do . He made sure and sync my phone with my car because he knew it would be complicated for me I really appreciate everything that he did for me thank you so much I love my new van 😊

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very accomodating, kind and timely.

By JesusisKing on 2/9/2019 at 8:07 PM. Helped by I apologize that I don't have the other employee names..

I went to get my oil changed on 2.8.19. They were very accomodating, had a clean waiting area, and were all very kind. It took them 44 minutes to get everything done which wasn't a bad wait time especially with the free wi-fi and water. The energy in the building was pleasant, upbeat, and happy. They did a full inspection and properly filled out the paper work so I knew what my car is going to need next. I do recommend them and will go back for my next oil change. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Unfortunate timing

By CARMACK.ADAM on 2/9/2019 at 7:40 PM.

Unfortunately the telaride came out to late. We were in the market for a LUXURY suv. We ended up buying the QX 60 limited. Our 2012 Kia Optima with 160,000 is helping our kids now. Helping them with seating for the grandchildren. The Infiniti has a third row and was extremely quieter than the Sorento. We spent an added 15,000. I really wanted to buy a vehicle at Kia of Chattanooga, because of my friends in service. Maybe next time we'll be able to buy there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service !

By Abcd1234 on 2/8/2019 at 7:04 PM.

Hank was extremely kind and helpful in getting me into my 2018 Chevy Impala! He even gave me and and my gf candy and drinks while we were waiting to get approved ! He was very patient and got me into a car even after a difficult Chapter 7 bankruptcy . Am very grateful and will be coming back for my next car!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Recall and warranty on parts

By JAGOLAS on 2/8/2019 at 11:52 PM.

Charlie was very helpful. Everything was covered. The only negative was waiting 1.5 hours for a shuttle driver to finally show up. I had to call someone to come get me.

I would recommend this dealer.

Taryn Wheeler 
423-757-6493 - twheeler@timesfreepress.com
Zachary Wilson
423-757-6519 - zwilson@timesfreepress.com
Monday-Friday (8am to 5pm est)
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