Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, but...

By Janescar on 8/23/2019 at 5:34 AM. Helped by I don’t remember any of their names!.

Excellent! I didn’t know that the 30,000 checkup was going to entail $350, so that was a SHOCK! So I will have to save up for that one. Staff very helpful, as usual!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Happy Customer on 8/22/2019 at 10:09 PM.

We had a great experience purchasing a brand new car. Hank and Clyde made the process easy and simple. Thanks for all of your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By JIM.BINGEL on 8/22/2019 at 8:35 PM.

I have been going there for years. Robert in the Service Dept is so friendly and accommodating. I wouldn't take take my car anywhere else. Everyone was so nice and helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and Efficient Service

By pclipfords on 8/22/2019 at 7:50 PM.

My battery was dead when I went to leave my apt in the morning. AAA jumped and told me not to turn off the ignition until reached a service dept. I drove straight to KIA of Chattanooga and was worked into the service schedule to have my battery replaced.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Not a Kia owner but would consider now

By De.Nice369 on 8/21/2019 at 1:37 AM.

I own a Toyota (which I love) and Kia service dept treated ma as if I owned a Kia....will Deff be back and maybe consider a Kia in my upgrade future

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Pierre was our salesman

By Mike B on 8/21/2019 at 1:32 AM.

We made 3 trips to the dealer ship. They close at 6 on Saturdays and 7 Monday through Friday. I work till 4:30. I had to take time off from work to visit Kia. Pierre is our sales person. He is very friendly and knowledgeable about Kia's. I enjoyed having him work for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Staff

By michaeljanell1952 on 8/20/2019 at 8:11 PM.

Charlie Puckett is super awesome! He was very helpful in assisting me on my first visit to Kia! He is very knowledgeable on the process and made my visit super smooth! The snacks in the waiting room were a nice touch as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By dhaight2006 on 8/20/2019 at 7:01 PM.

The service that Kia provides is always excellent! If you're away while your vehicle is getting serviced, they contact you with updates on the vehicle's progress!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Survey

By DaveandDonna on 8/20/2019 at 6:23 PM.

We were very pleased with our overall purchase. Juan was very knowledgeable about the product line. Very professional in his dealings with us. Would recommend him and the dealership to anyone interested in buying a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Fix of Power Window

By RIALESLJ on 8/20/2019 at 4:08 PM.

I showed up at Kia at the appointed time. I was met by my service manager who already had my info and the needed repair. He offered me a ride to work (which I did not need), escorted me to the lounge and showed me to the drinks and snacks. I was given an estimated time for the repair. Before I even finished my newspaper, he came and got me, explained what was done, and went and got my car. He picked me up at the door. I would not change a thing. Ford could learn a lot about service from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had the best salesman

By ROBINRICKY on 8/18/2019 at 12:04 AM.

I had the best salesman and he offer me a drink and cookies. And went through all my paperwork and my car I bought Awesome place to go

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By Thunderchasergirl on 8/17/2019 at 8:19 PM. Helped by Jeff Middlebrooks.

Treated fantastic. Staff was very knowledgeable and gave me an excellent deal. Jeff Middlebrooks and Juan were great. Never felt pressured and was treated with courtesy and kindness

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and customer service

By SHARONHANCOCK on 8/16/2019 at 1:28 PM.

I love my telluride Juan was awesome salesperson just a great experience I would gladly recommend my friends. Juan was great on showing me the features.thank you Kia of Chattanooga

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change/tire rotation while waiting

By Niro driver on 8/16/2019 at 3:21 AM. Helped by I spoke to three employees but I am terrible with names..

Making an appointment was easy, the work was satisfactory, and I got an estimate for trim work damaged by the car hitting an animal. I plan on using this service department for my future maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new car

By SARAHND2010 on 8/15/2019 at 10:50 PM.

Hank was very helpful and efficient. Had me all done in no time! Clyde was very thorough and made the paperwork very simple to understand!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Juan was very professional. I would recommend him to any of.

By Dave1946 on 8/15/2019 at 5:37 PM. Helped by Matt.

Juan took excellent care in helping us make our purchase. I would recommend him to all family and friends. Very knowledgeable of the product and helped get us the car we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff !!

By STEPHANIEDENNIS1961 on 8/15/2019 at 8:50 PM. Helped by A service man immediately greeted me when I brought my newly purchased vehicle for a delivery clean up / touch up. I did not catch his name but he was very prompt and friendly..

I rate Kia of Chattanooga dealership 5 stars !!! They have a friendly, but not too pushy Sales Staff. Their sales staff, finance manager, and service staff exhibit a real team spirit and made my buying experience wonderful ! Special notice to “Juan” in Sales, he really listens to the buyers wants and starts to work, immediately!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They went above and beyond the expected

By skbuff1908 on 8/14/2019 at 11:05 PM.

This is the 2nd time I have gone to this dealership. Both times, Charlie Puckett made me feel like I was the most important customer being taken care of. The service was quick, the work done was explained to me clearly and the staff was friendly. The next time I need anything done to my Kia Soul, I know where to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Kia bought from Kia of Chattanooga

By SMOKEYVOLSTN on 8/14/2019 at 8:21 PM.

We are definitely return customers. The staff and management has always gone the extra mile for us. They strive to get the best possible price on their cars. Customer Satisfaction is Top Priority.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

I have no comment

By TLCFOREVER on 8/14/2019 at 5:58 PM.

We bought a car. No idea how the service dept is yet.. we will be in for regular oil changes and tire rotation when they are due

I would recommend this dealer.

Taryn Wheeler 
423-757-6493 - twheeler@timesfreepress.com
Zachary Wilson
423-757-6519 - zwilson@timesfreepress.com
Monday-Friday (8am to 5pm est)
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