Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Recall

By ROBERT548 on 8/22/2019 at 8:40 PM. Helped by Thor Slaton.

I have been using this service center since 2004 and 99% have been excellent. The staff is very professional and I would recommend it to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was good

By PIERCEA643 on 8/21/2019 at 6:35 PM.

I have never went through i have been through on getting a car i dont think i will be getting another i will keep this one

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By HBRYSON01 on 8/21/2019 at 4:09 PM. Helped by David.

I heard about this dealership from a friend and I am very thankful for their help. They did everything possible to help me out and make it possible for me to start my credit!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very Professional Service Advisor

By CPATAX on 8/21/2019 at 3:32 PM. Helped by I have Never met any of the managers and NO ONE has EVER off me a bottle of water. I have only met Thor Slaton.

Thor Slaton is an excellent service advisor and always very professional to deal with!!! Communicates well upfront on how long the service requirements will take

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Place to do business

By DONNIESR32 on 8/19/2019 at 3:51 PM. Helped by Kristen Ford, Mike "Chay" Price, Mike King.

Kristen Ford, Chay Price and Mike King went above and beyond to help me get some things done to my sons Jeep. they even went to another place of business, picked it up for me and had it completed and ready for him so he could make it to his football scrimmage. Thank you for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By tinakroe on 8/16/2019 at 2:23 PM. Helped by Thor.

Very pleasant customer service dealt with Thor. Left car for oil change and they called as soon as it was done. Will continue having oil change done there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By sarahsmalley36 on 8/14/2019 at 5:49 PM. Helped by Stephanie Genovese.

Stephanie Genovese was out there and ready to speak with us as we got out of our vehicle. She knew what she was talking about and I would greatly reccomend her to anyone looking into a new vehicle.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great people

By sarahsmalley36 on 8/14/2019 at 5:45 PM.

The people were very helpful and efficient in getting my vehicle taken care of. I would definitely recommend these people to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The salesmen was Dave was very nice and it was good that he

By debraalfrey on 8/14/2019 at 12:02 PM. Helped by Dave Bear Terrell Brayden King.

Dave was very nice and he help my me with buy my car and then he prayed with me for God to give me peace about buy my car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service center

By CLMAUTIGER on 8/14/2019 at 2:09 AM. Helped by Thor.

Had a part on my older F-150 break a couple months ago and this dealership fixed it. Two months later the part broke. Took it back to dealership & they replaced the part no questions asked and got it done quickly. Thor in the Service Dept is great to deal with & does what he says he’s going to do when he says he’ll get it done! Very rare these days. This is second time I’ve had this dealership do work & couldn’t be more pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service center

By kristieburt on 8/13/2019 at 5:05 PM. Helped by Thor.

Thor is always helpful! He is always on top of things. Had my vehicle done when promised. Very happy with the service department. Will go back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Place

By J2P on 8/13/2019 at 3:18 PM. Helped by David Terrell.

Dealership is clean and sales group are friendly. My concerns were addressed in real time. My personal experience is they're committed to customer satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good place

By TIMOTHYCATON2841 on 8/13/2019 at 1:40 PM.

It is a good place to be at it feels like home. The service was very good and the people are there to help in any way

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome after some issues resolved

By SIDSNEAD on 8/11/2019 at 12:00 AM. Helped by Mr. Price, Mr. Slayton.

Had some issues w/ the service department but after meeting w/ the dealership manager, they treated me right!!! Overall, I would recommend this Ford dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, quick, friendly service

By CJBRITT4 on 8/8/2019 at 12:59 AM. Helped by Chay Price, Kristen Ford.

They went above and beyond to make sure my car was fixed completely and properly. I have 2 young children and I want to know that my car is safe for me to travel with them in it. They got the part I needed shipped quickly and kept me up to date through the repairs. Repairs were able to be finished same day as part was delivered!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Ford Focus

By grits07 on 8/7/2019 at 11:21 PM. Helped by Can not remember names was too happy to get car worked on.

I will always carry my Focus to this dealership ,They always listen when I need to talk and always tell me what they are doing. Also very friendly I have Ford company closer ,but I rather drive the extra mile to receive service like they give .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By WIGLEYFARM75 on 8/7/2019 at 4:25 PM. Helped by Thor Slaton.

Thank you Thor for taking such good care of us while y’all were working on our Explorer, that really meant a lot to our family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice professional

By bobbyjeanna on 8/6/2019 at 10:29 PM. Helped by Gregg Guetzlaff , weston Brown.

Everyone was helpful, and so far met my needs and desires in getting the car I wanted. Seen the ford ecosport online and the people at landers mclarty went out of their way for my wife and I.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service engine light.

By conawayd on 8/6/2019 at 1:35 PM. Helped by I do not remember anyone name, sorry..

Recently my service engine light came on (2019 Mustang GT). I carried my car to Landers McLarty where I bought it. They checked it out, found the problem and told me it was a minor problem and would not result in anything bad would happen if I drove it a few days as it was. They set me up for an appointment on July 29th. I carried the car in on that date and waited while the mechanic checked it out. A part had to be ordered and it would be a couple days before it would come in. They set me up with a loner, a beautiful red colored Edge, and sent me on my somewhat less than merry way. After all, who wants to go from a Mustang GT to an SUV! Any way, I picked my Mustang up from the shop four days later a August 2nd. The service department did a great job. I was not happy to be without my own car for any length of time but it was no.ones fault, just one of those things. Every one at Landers McLarty did their best to make things as comfortable for me vas possible. I am sorry but I don't know everyone's name who was involved in the process. It was the Service Department, the young lady wonder me up with my loner and of course the mechanic who did my repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine maintenance on tight budget. Dealership service dep.

By CMBUSBY1970 on 8/5/2019 at 6:30 PM. Helped by Thor and Kristin.

I was past due with routine maintenance d/t tight budget and had my 6 year old grandson with me as well. The guys in the service department are absolutely amazing! Not only did they apply a discount towards my bill but provided entertainment for my 6 year old grandson. Thor and Kristin are hands down a pleasure to see instead of the dreaded device appointment!

I would recommend this dealer.

Taryn Wheeler 
423-757-6493 - twheeler@timesfreepress.com
Zachary Wilson
423-757-6519 - zwilson@timesfreepress.com
Monday-Friday (8am to 5pm est)
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